Check Appleā€™s System Status for App Store. Whenever Appleā€™s servers face an outage, a number of features and services (i.e iCloud backup, iCloud Drive, App Store, Siri, etc.) are affected. So, if App Store is still not working on your device, it would be apt to check the system status of the App Store.

Update your software On your Mac, install the latest version of macOS. If you can't install the latest version of macOS, try to install OS X El Capitan 10.11. On your Windows PC, install the latest version of Windows and download the latest version of iTunes. Update your iPhone, iPad, or iPod touch to the latest version of iOS or iPadOS.

Check Appleā€™s System Status Page Itā€™s possible the App Store isnā€™t working on your iPhone because of an issue with Appleā€™s servers. Check out Appleā€™s System Status page and make sure the dots are green, especially the first one next to App Store. kwLev.
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    • why is my app store not working